Terms of service
TIMETREK Terms of Service
Effective Date: September 4th, 2024
1. Introduction Welcome to TIMETREK. These Terms of Service (“Terms”) govern your access to and use of our website and products. By using our website or purchasing our products, you agree to comply with and be bound by these Terms. Please read them carefully.
2. Eligibility You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our website or purchase our products. By using our services, you represent that you meet these requirements.
3. Orders and Payment All orders placed through our website are subject to acceptance by TIMETREK. We reserve the right to refuse or cancel any order at our discretion. Prices for our products are listed on our website and are subject to change without notice. Payments must be made at the time of order through our accepted payment methods.
4. Shipping and Delivery TIMETREK ships products worldwide. Shipping times may vary depending on your location. We strive to process and ship orders promptly, but we are not responsible for delays caused by factors beyond our control, including customs clearance, natural disasters, or carrier delays. Please note that some shipping restrictions may apply based on the requirements of our shipping partners. We will notify you if any such restrictions affect your order.
5. Returns and Exchanges We want you to be completely satisfied with your purchase. If you are not, you may return or exchange your product within 30 days of receiving it, provided it is in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
6. Product Warranty TIMETREK offers a limited warranty on our products for a period of [insert warranty period]. This warranty covers manufacturing defects but does not cover normal wear and tear, misuse, or damage caused by improper care. To request a warranty claim, please contact our customer service team.
7. Intellectual Property All content on the TIMETREK website, including text, images, logos, and designs, is the intellectual property of TIMETREK and is protected by applicable copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without our express written permission.
8. Limitation of Liability To the fullest extent permitted by law, TIMETREK shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
9. Governing Law These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Finland.
10. Changes to Terms TIMETREK reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after such changes constitutes your acceptance of the new Terms.
11. Contact Information If you have any questions about these Terms, please contact us.
Thank you for choosing TIMETREK. We appreciate your business and are committed to providing you with high-quality products and service.
We provide a 6-month warranty starting from the date of your order. This warranty covers manufacturing defects but does not apply to damage caused by accidents, improper use, or normal wear and tear.
If you experience any issues with your order, please contact our team for assistance.
We prioritize accuracy in every order,but if your order includes incorrect items or if any items are missing, please contact our customer service team as soon as possible. Provide your order number and details of the issue, and we will work quickly to resolve the problem by arranging a replacement, sending the missing items, or offering a suitable solution. Your satisfaction is our priority, and we're here to help!
Tracking your order depends on the shipping method selected.
If your order was shipped via UPS or DHL, you will receive a tracking number once your order has been dispatched. You can use this number to track your shipment on the UPS or DHL websites.
For orders shipped with regular airmail (without tracking), please note that delivery times are only estimates and can vary. We recommend waiting for the estimated delivery period provided for your country. If your order does not arrive within this timeframe, please contact us, and we'll be happy to assist you.
If you need to exchange or return an item, please follow these steps:
- Contact Us: Reach out to our customer service team within 30 days of receiving your order to initiate an exchange or return. Provide your order number and the reason for the exchange or return.
- Return Authorization: We will provide you with a return authorization and instructions on how to send the item(s) back to us. Please ensure the items are in their original condition, unused, and with all original packaging.
- Shipping the Return: Pack the item securely and ship it back to us using the return address provided. Please use your preferred shipping method. We recommend using a trackable shipping method to ensure the item is safely returned.
- Return Fee: Please note that a return fee of 15% of the total order amount will be deducted from your refund to cover restocking and processing costs.
- Processing Your Exchange/Refund:
Exchanges: Once we receive your returned item, we will process the exchange and send out the replacement item. You will receive a confirmation email once the new item has been shipped.
Refunds: After receiving and inspecting the returned item, we will process your refund, minus the 15% return fee, to the original payment method. Please allow a few business days for the refund to reflect in your account.
If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We’re here to help!
Yes, you can cancel or change your order as long as it hasn't been shipped yet. To make any changes or cancel your order, please contact our customer service team as soon as possible with your order details. Once the order has been shipped, we are unable to make any modifications or cancellations.
If you're experiencing issues with making a payment, please try the following steps:
- Check Your Payment Details: Ensure that all the payment information you entered is correct, including your card number, expiration date, CVV, and billing address.
- Try a Different Payment Method: If possible, try using an alternative payment method such as a different credit/debit card or PayPal.
- Clear Your Browser Cache: Sometimes, clearing your browser cache or trying a different browser can resolve the issue.
- Contact Your Bank: There may be restrictions or security checks on your card. Contact your bank to ensure there are no issues on their end.
If none of these steps work, please contact our customer support team. We're here to help and can assist you in completing your payment.